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If you feel you have received a defective product, please contact us at firstname.lastname@example.org so that we may correct the issue. Circumstances that constitute a defective product include: bends, scratches, deep scuffs, pits, loose, damaged, or missing parts, broken necklaces, non-functioning clasps, or anything else not as advertised about the product. Things that do not constitute a defective product include, tarnishing, loss of luster, fingerprints, or other cosmetic issues that occur from light handling.
All leather necklaces offered by Crucible Concepts Jewelry have a limited three month warranty from the time of purchase. Though we select our necklace materials and manufacturers because of their quality and durability, occasionally a necklace may not perform the way we feel it should. For this reason, we offer full replacement for any of our necklaces. This warranty covers chain breakage resulting from either a defective product, or normal wear. Breakage resulting from excessive force or strain on the necklace by the wearer will not be covered under this warranty. Customers can either receive a new necklace, a refund, or merchandise credit under this warranty. Chains returned or exchanged under this warranty must be returned to Crucible Concepts Jewelry within three months of the purchase date and are subject to inspection before the warranty is fulfilled.
To complete a return or exchange please download the attached form and mail it in with your order.